NeXus SerVitia
We look after your IT project through to the end and keep your operations stable.
We migrate systems, set up workplaces and keep the help desk, consulting and automation running. Scope, date and one named contact are fixed before the start. We bill either a fixed monthly fee or an agreed block of hours.
Contact- Project
- Scope, exclusions and price are fixed before the work starts.
- Reach
- Encrypted remote access, or a visit when a device or a line has to be checked.
- Where
- We support offices, professional firms and businesses with their own specialist software.
Project support
Migrations, rollouts, replacements and new sites are taken through to the end.
Migration, rollout, replacement or a new site: the scope is fixed first, then we hand over into operations.
Migration
We migrate mailboxes, files or a server after a trial, in a fixed window, with a planned way back to the previous state.
Rollout
We introduce the system so the team uses it day to day, including training on the actual tasks.
Replacement
The old system goes out and the new one comes in, while phone and mail stay reachable.
Site
Network, Wi-Fi and workplaces at the new address are ready before work starts there.
- 01
Scope
What is in the job, what is out, and what it costs, is fixed before the start.
- 02
Plan
Order, dependencies and the people involved are set.
- 03
Delivery
The work runs in the agreed windows, and the previous state stays available as a way back.
- 04
Handover
Handover to operations or to your team, with a short closing report.
IT freelancers
If the project is short of people, we place suitable IT freelancers.
Independent specialists for individual project phases, remote or at the customer. The task, the period and the place are fixed before the start.
Network
Independent IT specialists from our network, chosen for the task and their experience.
Independent
What is agreed is a clearly described task. The specialists work on their own responsibility. We do not offer employee leasing.
Remote
By remote access we clear faults after office hours as well.
On site
When the cause is on site, a specialist from our network checks the setup and fixes it.
We are hiring IT freelancers ourselves for systems administration and the help desk.
Open roles
Software supply
For the software, lawful supply is sorted out and anything unused is cancelled.
We establish the lawful route and follow that route. We do not sell licences of the named vendors. Unused licences are cancelled.
Need
Booked seats and features are checked against actual use, and unused licences are marked.
Route
You sign with the vendor or an authorised seller. We prepare the papers and stay with the purchase.
Other tools
The same path applies to other common software, not only Microsoft 365 and Adobe.
Ongoing support
Operations, workplace, help desk, consulting and automation continue beside a project and are not replaced by it.
01OperationsMonitoring, patches and backup at a fixed monthly fee.02WorkplaceMail, files and collaboration, including the move off an on-premises mail server.03IT supportHelp desk, tickets and a response time in the contract, remote or on site.04ConsultingArchitecture, budget and obligations for the next 18 months.05AutomationRepeated work, inside the programs the team already uses.01 Operations
Servers, the firewall and workplaces are monitored before something fails.
Servers, firewall and workplaces in one retainer. The monthly report states what was checked, patched and backed up.
- Monitoring
- Servers, firewall and endpoints are watched continuously, and an alarm is handled within the agreed time.
- Patches
- Updates run in agreed maintenance windows, not while the machines are in use.
- Backup
- Backups run automatically, and one is restored as a test to prove it can be recovered.
- Assets
- You receive an inventory of the devices and the list of open items.
- Contact
- The same person is reachable by phone, email and ticket.
- Report
- Once a month, status, done and open are in writing.
Many only call once nothing works anymore.
- The invoice arrives only after a failure.
- No current picture of the systems.
- It takes time before someone takes the fault.
- Nothing is left in writing.
The monthly fee is fixed before the month begins.
- The fee is fixed before the month starts.
- An alarm arrives before the workplace stops.
- Earlier detection, shorter downtime.
- Every action is in the monthly report.
- 01Survey
Devices, open items and the services the day needs are recorded.
- 02Agree
Scope, response time and monthly price are in writing before the first month.
- 03Connect
Monitoring is switched on without interrupting operations.
- 04Continue
The retainer continues, with a report every month.
02 Workplace
Mailboxes, files and collaboration are set up, and your own mail server can move.
Licences are checked against need, mailboxes are migrated and protection is switched on.
- Licences
- Booked plans are set against actual use.
- Move
- Mailboxes leave an on-premises server for Microsoft Exchange Online after a trial, and return to the old state if it fails.
- Order
- Permissions in Microsoft Teams and Microsoft SharePoint follow role and where the files sit.
- Mail path
- Spam filtering, DKIM, DMARC, shared mailboxes and an archive are put in place.
- Access
- A second factor and conditional access are enforced, not only ticked in a policy.
- Training
- The team learns the functions it needs every day.
03 IT support
Every fault becomes a ticket with an agreed response time.
Someone who knows your environment takes the report, fixes it remotely or on site, runs the hotline in your name and records the knowledge for your team.
- 1st level
- The first contact checks the likely cause and fixes what can be cleared at once, with no anonymous queue.
- 2nd level
- What remains goes, already documented, to people who know the network and the software. You do not explain it again.
- Remote support
- When the screen is enough, we fix the fault over an encrypted session.
- On site
- When it is not, a person checks the device or the line on site and restores service.
- Helpdesk
- The hotline answers in your name. The caller is speaking to your house.
- Documentation
- Case, cause and fix are written so your own team can carry the work on.
- Training
- Your staff are trained on those cases and then run the environment themselves.
- Tickets
- Each ticket keeps its number and status until the case is closed.
- Deadline
- The response time is in the contract.
04 Consulting
You get a plan and a budget for the next 18 months.
We take stock of operations and name the time, cost and risk of the next projects.
- Roadmap
- The next goals are in order and priced, as the plan for the coming months.
- Workflows
- A process changes only when the same tasks then take measurably less time.
- Duties
- On compliance requirements we deliver the open technical items, not a legal opinion.
- Choice
- Devices and software are chosen for the need, with no commission from the vendor.
- Steering
- Live projects stay tied to the date, the budget and the result described at the start.
- Replacement
- Devices that will fail are put in the next budget, not bought after the workplace has stopped.
05 Automation
We take off your team the work that repeats every week.
Only steps that repeat every week are built as a workflow. The data stays in the customer's tenant at Microsoft.
- Assistant
- The vendor's assistant, Copilot, is used in mail, calendar and documents only where it removes repeated work, with no extra portal.
- Workflows
- Fixed sequences, such as a report that always triggers the same steps, are built with Microsoft Power Automate or Logic Apps.
- Order
- The task that costs the most time in the day comes first.
- Rules
- Inputs, reports and the systems someone still copies between by hand are connected.
- Helper
- An assistant answers only from your own documents, and the source of the answer stays traceable.
- Drift
- Departures from the usual run show up earlier. A person decides what follows.
- 01Collect
We record which steps the team still repeats by hand every week.
- 02Sort
What pays off quickly is separated from what can wait.
- 03Build
Built in milestones, tested on real cases, handed to your team.
- 04Show
The team sees how to run it. Without that, the tool sits unused.
AI
When a fixed workflow is no longer enough, an AI model goes into the programs you already use.
Fixed sequences are workflow automation. Where that is not enough, we place a model inside the programs you already use.
- The model
- The model reads, sorts or drafts. A person decides.
- Where it sits
- It works in the programs the team already opens, with no extra portal.
- The work
- The model takes the repeating parts of the tasks that cost time every week.
- The know-how
- We set it up, connect it, test it and train the team. You do not get a concept for the drawer.
Terms
You can start without paying the whole amount at once.
The retainer has a fixed monthly fee. For a company still starting, when you pay and what is included are in writing before we begin.
Sooner than agreed
If help is needed before the agreed start, a scope and a price fixed in advance apply.
Still starting out
For young companies we agree instalments for our own services. Amounts, dates and the surcharge are fixed in writing beforehand.
Payment date
The due date of our invoice can be tied to an agreed project start. This applies only to our own services.
Data protection
How we handle your data.
We work inside your systems and to your instructions. What we need for that is fixed in writing before the start.
Your systems
Your data stays in your tenant and on your servers. We keep no copies on our side.
Access
We connect encrypted and with a second factor, through named people only.
USA
The company is registered in Florida. We have no servers holding customer data and no staff in the United States.
Documents
You receive the list of our technical and organisational measures before the start. Where we process data on your behalf, we conclude a data processing agreement.
Contact
Write to us and say what it is about.
Two or three sentences about your setup are enough. We reply on weekdays and talk through the rest in a virtual meeting.
We work for businesses and other organisations only. Our services are not offered to consumers.
Both use +1 754 218 8970.
NEXUS SERVITIA IT & MEDIA LLC
3833 Powerline Rd, Suite 201
Fort Lauderdale, FL 33309
USA
Call the number that matches your region.
South Africa, mobile +27 60 073 0355
Cape Town, landline +27 21 300 4808
USA, mobile +1 646 480 0113
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